Return Policy
Belabumbum accepts returns on all unworn merchandise ordered through our online boutique — except f0r bottoms (thongs, briefs, panties, boycuts, etc.). Bottoms are not returnable. This is not a stipulation determined by Belabumbum — it is a law which protects the personal hygiene of all customers.
Return requests must be made within 14 days of the original ship date.
All returns must be received at our Arizona Warehouse with 10 days of the Return Authorization issue date.
Request a Return Authorization Number
Please request a Return Authorization by email, telephone, or online via our website:
Email: orders@belabumbum.com
Telephone: (800) 813-0655
Online: Go to boutique.belabumbum.com, click “Login” then “My Account” then “Contact Support” and enter a Support Case for a Return or Exchange — we will respond by sending you a Return Authorization number via e-mail
Please include a copy of your Return Authorization number in the box with your return merchandise. Omitting the number may delay your refund for up to three weeks. Once the merchandise has been received, in its original cellophane packaging, your credit card will be refunded. Shipping charges are non-refundable. Belabumbum is not responsible for return merchandise lost in transit. Ship returns to the following address:
Belabumbum Returns
11541 West Sonoran Ct.
Surprise, AZ 85378
Please allow up to ten business days for your return to be processed.
Exchanges
We do not want you to have to wait to receive an exchange item. Please re-order your replacement items via the Belabumbum online boutique. Please note that your credit card will be charged for this purchase.
Refunds
You will be notified via e-mail once your return is received and your charge card has been refunded. Refunds will be issued for merchandise only. Shipping charges are not refundable.
International Returns & Exchanges
Orders placed outside of the United States are subject to international shipping charges. All applicable taxes and duties will the responsibility of the recipient.
